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TERMS AND CONDITIONS

 

WEBSITE OWNER, THE OFFERING AND BINDING OF TERMS

This website is owned and operated by Lachlan Mitchell Phillips (emotional horsemanship.). These Terms set forth the terms and conditions under which you may use this website and services as offered by in it. This website offers visitors Coaching and Educational services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

WHO CAN USE THIS WEBSITE
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

COMMERCIAL TERMS OFFERED TO CUSTOMERS
When buying a service, you agree that:
(i) you are responsible for reading the full item listing before making a commitment to buy it:
(ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
(iii) when you make a purchase, you agree to understand what you have purchased, and how to use the purchase. 
(iv) prices are non-negotiable and discounts and coupons are offered at the discretion of the service provider

The prices we charge for using our services are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. 


The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged during your payment processing

REFUND & RESCHEDULING & CANCELLATION POLICY
Refunds are available until 24 hours prior for
(i) Coaching Calls
(ii)  Live Online Lessons
(iii) TO OBTAIN A REFUND, CLIENT MUST CONTACT WEBSITE OWNER BY EMAIL BEFORE THE POLICY TIME LIMIT TO ARRANGE REFUND.  
(iv) Any cancellations of any service or appointment made later than 24 hours prior to the scheduled appointment shall be forfeit by the customer.  
(v)  Cancellations and rescheduling are available until 24 hours prior to appointment, at the customer convenience and will be accommodated by the website owner to the best of their ability or their payments refunded in full.  


SUBSCRIPTION SERVICE REFUND POLICY
Subscription based services offered by this site are pursuant to the following
(i) Customer who has purchased a subscription, but not begun their subscription, can obtain a refund.
(ii) Subscriptions which have begun, are now non-refundable

CLINIC REFUND POLICY
(i)Clinic tickets are refundable until 48 hours prior to the beginning of Day 1 of the clinic you will attend.

HOLIDAY SALES REFUND POLICY
(i) Holiday Sales purchases made during holidays sales are redeemable for a full 12 months of the following calendar year.  

(i) A Holiday Sales purchase is a discounted purchase and non-refundable or transferable. 
(i) Holiday Sales services can be booked immediately after purchase, to ensure that you redeem all your services purchased.  If the service schedule fills up, before the end of the calendar year that your Holiday Sales purchase is valid for, then your bundle expires.  The schedule is a finite, not infinite resource, and it is the responsibility of the purchaser to ensure that they have redeemed all that they purchased.  No refunds are available in instances where the schedule books out, and you remain with unfulfilled Holiday Sales services. Holiday Sales purchasers are expected to be prepared and to book their services well in advance to ensure redemption of services. 

TRANSFER OF CREDIT POLICY
(i) Purchases made by this website are non-transferable to other services or education products.  If applicable, a refund can be offered in full, allowing customer to purchase a separate service or educational product

RE-OCCURING INVOICES
(i) Re-occuring invoices are offered for customers who are on a payment plan or on a subscription based service. These are paid monthly. After payment of the first re-occuring invoice, subsequent payments are taken automatically on the same date of the month that the first payment was made, or nearest equivalent.  
(i).Re-occuring invoices that are latent in first payment, will be cancelled after a 2 week period and that subscription or payment plan forfeit by the customer.
(i) Re-occuring invoices which are delinquent in payment for any reason will cause the immediate pause of service and if not paid within a two week period, the re-occuring invoice plan cancelled and the associated service forfeit by customer.  

NO-SHOWS & MISSED APPOINTMENTS
Customers who for any reason do not attend their appointment on time are afforded the following graces
For Online Services;
(i) The meeting room or lesson room will remain open for the first 10 minutes of the scheduled appointment.  If the customer does not attend after the first 10 minute grace period, the meeting or lesson room is closed, and the service non-refundable
(ii) It is the responsibility of the client to show up on time, and pay attention to the 24 hour reminder SMS and emails

FOR CLINICS
(i) Clinic ticket owners are responsible for understanding what they have purchased and must sign clinic waiver sent automatically after ticket purchase.
(ii). Auditors and Premium Auditors who are late to the clinic, depending on the venue, may be refused access to the clinic.
(iii) Participants who are late into the clinic for any reason will not be allowed to participate.

SERVICE PROVIDER NO-SHOW

(i) If for any reason site owner Lachlan Mitchell Phillips ( .emotionalhorsemanship) is a no-show at an appointment or scheduled service, this will be due to unforeseen circumstances, situation of force majeur, or an emergency.  
(ii)  All prepaid services are held in trust until refunded or rescheduled and redeemed. 


RETENTION OF RIGHT TO CHANGE OFFERING
(i). We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
(ii) We may, without prior notice or consultation, reserve the the right to change, reschedule or cancel a service booked by a client through the website and are covered under the same refund and rescheduling policy.

OWNERSHIP OF INTELLECTUAL PROPERTY AND COPYRIGHT
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Lachlan Mitchell Phillips (emotional horsemanship.).  Photography is copyright to original photographers.   Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

THIRD PARTY PHOTOGRAPH USE
No photo may be used by third parties without the express written permission of this website owner and the original photographer.  For full list of original photographers please contact website owner. 

RIGHT TO SUSPEND OR CANCEL YOUR SUBSCRIPTION SERVICE

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

INDEMNIFICATION
You agree to indemnify and hold Lachlan Mitchell Phillips (emotional horsemanship.) harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, in no event shall Lachlan Mitchell Phillips (emotional horsemanship.), be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, Lachlan Mitchell Phillips (emotional horsemanship.)  assumes no liability or responsibility for any
(i) errors, mistakes, or inaccuracies of content;
(ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and
(iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

RIGHT TO CHANGE AND MODIFY TERMS
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

PROMOTIONAL EMAILS AND CONTENT
By supplying this website with your information you  agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

PREFERENCE OF LAW AND DISPUTE REGULATIONS
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of SPAIN, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in SPAIN. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

The above is valid from date 2 October 2023, and any date after unless expressly notified by Lachlan Mitchell Phillips (emotional horsemanship.)

CONTACT DETAILS
TEL: +34 722 867 946
EMAIL: LOCKIE@EMOTIONALHORSEMANSHIP.COM

LOCATION:  Galicia, Lugo Province Spain

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